Your details stay in the store

A plain-English explanation for residents of what Mail Alert stores about you and how it is protected. This same page is built into the app, with live status ticks, so staff can show it to you at the counter. The same points are printed on every opt-in form.

What is stored

Only what you give the store when you opt in: your name, the email address and/or mobile number you want alerts sent to, the words used to match your mail, and a log of alerts sent to you. Nothing else — no photos of you, no birth dates, no payment details.

It never leaves the store's devices

There is no internet database, no cloud account and no company server. Your details live only on the store's own devices. The app's developer (TecAv Software) has no way to see, collect or receive them. No personal information can be exported from this app. The resident list can never be opened outside the app.

Encrypted on the device

Your details are kept in a database encrypted with AES-256 (SQLCipher). The encryption key is created on the device and stored in its own secure hardware (iOS Keychain / Android Keystore). If the device is lost, the data is unreadable without it.

PIN protected

Opening the resident list, the message log, and Backing up and Syncing in store devices requires a staff PIN. Someone picking up the device cannot browse names and addresses.

Backing up and Syncing in store devices.

No personal information can be exported from this app. Backing up and syncing between store devices is done using high security encryption. The resident list can never be opened outside the app.

The only thing the app sends

The app sends messages to one place only: the email address or mobile number you gave the store, to tell you your mail has arrived. That's it.

Opt out any time

Tell the staff and your alerts stop immediately — or ask to be removed completely and your details are deleted from the store's devices. Every alert also includes opt-out instructions.

Full policy: Mail Alert privacy policy · Questions: support@tecav.com.au